Refund and Returns Policy

1. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or does not match your order, please contact us within 7 days of delivery.

Include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once reviewed, we will offer one of the following:

A replacement bottle/product, or
A refund or store credit

2. Change of Mind

Due to the nature of our products (wine and consumables), we do not accept returns for change of mind. Please choose carefully before placing your order.

3. Wine Faults (Corked or Spoiled Bottles)

We stand by the quality of our wines. If you believe a bottle is faulty (e.g. corked), please contact us within 7 days of opening.

To assess the issue:

The bottle must be returned with most of the contents remaining
Original packaging or cork may be required

Once confirmed, we will:

Replace the bottle with the same or similar product, or
Issue a refund/store credit

4. Return Shipping

If the return is due to a fault, damage, or incorrect item, we will cover return shipping costs
For all other cases (if applicable), return shipping is the customer’s responsibility

5. Refund Process

Refunds will be issued to the original payment method
Please allow 3–5 business days for processing after approval

6. Important Notes

We do not accept returns for:
- Opened or partially consumed bottles (unless faulty)
- Change of mind purchases
Delivery delays caused by couriers are outside our control, but we will assist where possible
All returns and refunds are handled in accordance with the Australian Consumer Law, which guarantees remedies for faulty or misrepresented goods